OnCore & eReg Support Page


OnCore is the Clinical Research Management System (CRMS) developed by Forte Research Systems that will support clinical research activities at Duke which will allow for enhanced clinical research study management, robust reporting, enrollment tracking, and accurate clinical research billing.

OnCore training is required for all users to gain access to the system.

OnCore Enterprise Research Login

 

Content from the Duke Office of Clinical Research is now live on myRESEARCHpath! Please look there for the most up-to-date information there, as content related to clinical research will soon be removed from our website.

All OnCore training courses can now be found on myRESEARCHpath under the topic: Train New Research Personnel.

OnCore Training and Access

 Obtaining access to the system is a two step process: completing training and then submitting a ServiceNow ticket.

Step 1:  Each employee whose job duties require access to OnCore must complete the designated training for the appropriate functional role before access is granted to the OnCore system.

All Duke Health Clinical researchers must take the OnCore Basic Navigation Course as a required prerequisite to their specific functional training. 

 

Required OnCore Courses

OnCore Basic Navigation: This online course is a prerequisite for all OnCore Training courses and consists of two learning modules. Participants will be able to recognize and recall basic navigation functions within OnCore (Duke CRMS).

Register

OnCore Training for the Clinical Research Coordinator:This online training course will provide step by step instructions on completing specific tasks relevant to the basic function(s) of a Clinical Research Coordinator at Duke.

Register

OnCore Training for the Regulatory Coordinator: This online training course will provide step by step instructions on completing specific tasks relevant to the basic function(s) of a Regulatory Coordinator at Duke.

Register

CRU Leadership Essentials in OnCore: This online training is for CRU leadership in Duke SoM such as the CRU Director, RPM, ARPM, etc. who need OnCore access specific to a clinical research unit. This course focuses on administrative and reporting functions in OnCore.

Register

Administrative Leadership Essentials in OnCore: This online training course is for administrative leadership in Duke SoM who have organizational access in to OnCore (Dean, Assistant Dean, Chairmen, Business Managers, etc.). This course focuses on administrative and reporting functions in OnCore.

Register

Principal Investigator Essentials in OnCore: This online training course provides an overview of OnCore for Principal Investigators. Participants will be able to recognize and recall basic navigation to the PI Console and Reports sections of the OnCore system for study management.

Register

 

Additional Training
 
 
 

OnCore Training: Using the SIP Console - DOCR

 

This online training course will review how to set up the Study Information Portal (SIP) console in OnCore. Information entered into the SIP console is pushed to the dukehealth.org website where the community can easily search for available research studies.

Register

eReg for PIs and Protocol Staff - DOCR

 

Forte eReg is an electronic Regulatory Management System which allows organizations to store essential protocol documents, staff credentials, and organizational regulatory tracking documents; share documents between protocols; and manage effective and valid until dates on documents.

Register

 

If an employee’s job duties include multiple functional roles, training for all functional roles must be completed to receive the appropriate access in the OnCore system. See examples below.

 


Multiple Job Duties & Functional Role
 
Required Training Classes

Clinical Research Coordinator who also performs traditional regulatory duties

 
  • Basic OnCore Navigation
  • OnCore Training for the Clinical Research Coordinator
  • OnCore Training for the Regulatory Coordinator

Principal Investigator who also performs traditional CRC duties

 
  • Basic OnCore Navigation
  • Principal Investigator Essentials in OnCore
  • OnCore Training for the Clinical Research Coordinator

 

Step 2:  Submit a ServiceNow Ticket for access.  Once you have completed the LMS or in person training for the role(s) you will serve you will need to submit a ServiceNow ticket for OnCore access.  To submit a ticket please go to https://duke.service-now.com/sp

Select Get IT > Accounts & Access > Account Access Order Guide > OnCore – CRMS

The ServiceNow ticket will be routed to your Manager for access approval.  After your manager signs off on the ServiceNow ticket, the OnCore System Administrator will create your account.  You will receive an automated notice saying your OnCore account has been created and the ticket closed.

 

Add/Change/Deactivate Access

To add, change, or deactivate access to OnCore, use the same Account Access Order Guide form as above, but choose "Change" or "Deactivate" as the Type of Request. The ServiceNow ticket will be routed to your Manager for approval.

 

Tip Sheets for OnCore and eReg

Content from the Duke Office of Clinical Research is now live on myRESEARCHpath! Please look there for the most up-to-date information there, as content related to clinical research will soon be removed from our website.

All OnCore tip sheets can now be found on myRESEARCHpath under the topics: manage study and maintain institutional approvals, manage research participants, prepare for institutional approvals, access research-related systems and applications, and elsewhere.

OnCore Deep Dives and Refresher Sessions

Where to Go For Help

For general questions about how or when to use OnCore:
  • the first point of contact is your RPM or ARPM. Some CRU’s may have designated OnCore Champions.  
  • You can also email OnCore@dm.duke.edu to create a ServiceNow ticket that will go to the DOCR OnCore/eReg support team. 
    • Please note: please do not use the email address if you need to send a secure email.  Send secure emails cannot be opened from ServiceNow. 
  • Click here to request OnCore and eReg binder support through ServiceNow
  • Include PHI in the Sensitive Information (PHI) Box.

If an OnCore calendar needs to be updated:

  • If the changes are a result of a protocol amendment, you will be directed to complete a REDCap form during the amendment submission process in iRIS.  Once that form is completed, DOCR Start-up will review the study for changes.
  • For other changes, submit a Service Now ticket via the Maestro Care Research request form.

For questions about Oncore Financials, please email SOMFClinicalResearch@dm.duke.edu.

For questions about eReg, please email OnCore@dm.duke.edu to create a ServiceNow ticket that will go to the DOCR OnCore/eReg support team.

For questions about training: If you experience difficulties with the LMS training or have any questions related to your training requirements, please contact docr.help@dm.duke.edu.

To request access to OnCore: Submit a ServiceNow Accounts & Access request. Refer to the instructions under the OnCore Training and Access section.