Workforce Engagement and Resilience
To achieve the vision of advancing health and executing a coordinated strategy in clinical research to evolve the model of care outcomes.
The Workforce Engagement and Resilience group utilized the work of the Joint Task Force for Clinical Trials Competency (JTFCTC), which had recently developed draft competencies for research professionals, to create a framework for clinical research jobs at Duke. The competencies are used as the foundation to help managers select titles for new positions, and provide professional development and career advancement opportunities. School of Medicine leadership truly believes that a strong workforce of clinical research professionals will enable higher quality research and ultimately lead to better patient care and health outcomes.
Sharable Tools
Mapping Tool
Duke mapped incumbent employees into new clinical research job classifications. This is being done with the use of a tool developed in REDCap. In the instructions document below, we describe how to use the tool to collect employee report of job responsibilities and competencies, and how the manager will review and edit the employee’s report. The document also describes how to create a report for each employee that summarizes the information from the employee and manager REDCap tool for review.
- Mapping Tool Instructions
- Mapping Tool Data Dictionary - *Please note: When the data dictionary is downloaded, it needs to be saved as a CSV file in order to be uploaded into REDCap
- Mapping Summary Data
- Mapping Summary Sample: Jane Doe
- Mapping Summary Mail Merge
Title Picker Tool
Duke has developed a tool to ensure that hiring into clinical research positions is consistent. The title picker tool allows the person that best understands the job responsibilities for the position being requested to complete a survey. The survey is submitted and a committee convenes to provide a title that best fits the job responsibilities reported. The results are sent to the requester within 5-7 business days for the Human Resources managers to process and open the position.
- Title Picker Data Dictionary - *Please note: When the data dictionary is downloaded, it needs to be saved as a CSV file in order to be uploaded into REDCap
- Title Matching Summary Report
- Title Matching Mail Merge
- Job Description Data
- Job Description Mail Merge
- Title Picker Guidance Document
Presentations and Publications
- Academic Medical Center Clinical Research Professional Workforce: Part 2- Issues in Staff Onboarding and Professional Development
- Issues for Recruitment and Retention of Clinical Research Professionals at Academic Medical Centers: Part 1 – Collaborative Conversations UnMeeting Findings
- Professional Development for Clinical Research Professionals: Implementation of a Competency-Based Assessment Model
- Impact of implementing a competency-based job framework for clinical research professionals on employee turnover
- Duke Harnesses People Power to Fuel Stronger Clinical Trial Performance
- Using Competencies to Transform Clinical Research Job Classifications (Journal of Research Administration)
- Recruit, Train, and Retain the Best: The Implementation of a Competency-Based Clinical Research Workforce Initiative (Clinical Researcher)
- Professional Pathways Boost Staff Retention in Clinical Research Settings (ACRP blog)
- Core Competencies Applied: Duke University School Of Medicine
- Retooling institutional support infrastructure for clinical research