Workforce Engagement and Resilience

To achieve the vision of advancing health and executing a coordinated strategy in clinical research to evolve the model of care outcomes.

The Workforce Engagement and Resilience group utilized the work of the Joint Task Force for Clinical Trials Competency (JTFCTC), which had recently developed draft competencies for research professionals, to create a framework for clinical research jobs at Duke.  The competencies are used as the foundation to help managers select titles for new positions, and provide professional development and career advancement opportunities.  School of Medicine leadership truly believe that a strong workforce of clinical research professionals will enable higher quality research and ultimately lead to better patient care and health outcomes.


What's New?


Engagement, Recruitment, & Retention Certificate Program

A new competency-based curriculum and certificate program. The Clinical and Translational Science Institute’s Recruitment Innovation Center has collaborated with DOCR to gather a team of experts across Duke and beyond to create a certificate program focused on engaging, recruiting, and retaining clinical research participants that is free to Duke research staff. The purpose of the program is to develop experts in these topics who can serve as a resource in clinical research units and divisions at Duke. Those who complete the program in its entirety will receive a Duke Recruitment, Engagement, and Retention certificate and are encouraged to use that certificate ad a career development tool to enhance applications for Tier Advancement. ​

The curriculum also features:

  • A diversity and inclusion lens throughout
  • Expert instruction in timely and requested topics
  • Engaging and thought-provoking material and interactions
  • Wiki access for continuous resource sharing among the cohort
  • CEU credit hours for SOCRA and ACRP certifications
  • And an opportunity to evaluate the program and provide feedback to enhance it for future attendees

Want more information? Check out the program website.​

ACRP Blogs


Professional Pathways Boost Staff Retention in Clinical Research Settings 
Competency Standards Key to Elevating Clinical Trial Profession
Duke Attracts and Retains Top Candidates with Competency-Based Job Descriptions

Shareable Tools

Mapping Tool

Duke mapped incumbent employees into new clinical research job classifications. This is being done with the use of a tool developed in REDCap. In the instructions document below, we describe how to use the tool to collect employee report of job responsibilities and competencies, and how the manager will review and edit the employee’s report. The document also describes how to create a report for each employee that summarizes the information from the employee and manager REDCap tool for review.

Mapping Tool Instructions
Mapping Tool Data Dictionary - *Please note: When the data dictionary is downloaded, it needs to be saved as a CSV file in order to be uploaded into REDCap
Mapping Summary Data
Mapping Summary Sample: Jane Doe
Mapping Summary Mail Merge


Title Picker Tool

Duke has developed a tool to ensure that hiring into clinical research positions is consistent. The title picker tool allows the person that best understands the job responsibilities for the position being requested to complete a survey. The survey is submitted and a committee convenes to provide a title that best fits the job responsibilities reported. The results are sent to the requester within 5-7 business days for the Human Resources managers to process and open the position.

Title Picker Data Dictionary - *Please note: When the data dictionary is downloaded, it needs to be saved as a CSV file in order to be uploaded into REDCap
Title Matching Summary Report
Title Matching Mail Merge
Job Description Data
Job Description Mail Merge
Title Picker Guidance Document