PACE Prerequisites

Information on PACE Account Requirements

If you have questions about CoreResearch@Duke, there is additional information here: CoreResearch@Duke Training Resources

PACE Account Requirements

  1. Complete PACE Training for Duke Employees and Affiliates in LMS
  2. Obtain a CoreResearch@Duke (see below) Service Request ID.
  3. Submit PACE Account Request
    • Provide IRB, RPR, QI, or equivalent number at time of request (requester must be Key Personnel on an IRB study with an approved or exempt status) 
  1. Complete PACE Training for Duke Employees and Affiliates in LMS
  2. Complete HIPAA Privacy and Security Training in LMS
  3. You will need a CoreResearch request for service number, also known as a REQ-ID, from your mentor or PI. The format of the REQ-ID is REQ-123456. You need this for the PACE Account Request form.
  4. Submit PACE Account Request
    • Provide IRB, RPR, QI, or equivalent number at time of request (requester must be Key Personnel on an IRB study with an approved or exempt status)
  1. Establish a DHE account – Need a sponsor in the Health System to request a DHE account on your behalf
  2. Complete PACE Training for Duke Employees and Affiliates in LMS
  3. Complete HIPAA Privacy and Security Training in LMS
  4. Obtain a CoreResearch@Duke (see below) Service Request ID.
  5. Submit PACE Account Request
    • Provide IRB, RPR, QI, or equivalent number at time of request (requester must be Key Personnel on an IRB study with an approved or exempt status)

How to obtain Core Research Request ID

Duke Department of Surgery Users

Employees and students affiliated with the Duke Department of Surgery must submit a request for PACE services through the department's data services intake system: Duke Department of Surgery Data Service Requests

Hospital Cost Centers (Company Code 030)

Employees and students with projects funded by Hospital Cost Centers will, for now, be invoiced manually for PACE Services. For more information, please contact PACE Support via Service Now.

Obtaining REQ-ID through CoreResearch@Duke

TL;DR

  1. Obtain REQ-ID: If you are authorized to request billable services, you can obtain your REQ-ID through CoreResearch@Duke. Take a note of this number, generated in the format of REQ-00000#####.
    1. This Request ID is required by the PACE team to bill services rendered. 
    2. If you do not know who is authorized to request billable services for your project, please contact your PI, a delegate of your PI, your Financial Manager, Grant Manager, Research Project Manager, Departmental Business Manager, or mentor. For steps, see: Add Facility User to Fund Code link
    3. Click here to watch a video tutorial that explains and illustrates how to order services through CoreResearch.
  2. PACE Service Provision: Once the above steps are completed, the PACE Team will be able to provide you with the requested services requested via ServiceNow - PACE Service Request Form.

Please follow these steps to ensure a smooth and efficient process.

Step-by-Step Instructions

  1. Log in to coreresearch.duke.edu

  2. Select Manage Service Requests. (If you do not see the green Manage Service Requests button, please look in the lower right corner of the page and select the PI, PI Delegate, or Facility User role.)
    1. Click Add New Request.
    2. Enter the request Title (to identify the project or request; often, the IRB number).
    3. Select the "Protected Analytics Computing Environment (PACE) Service Center" (Core).
    4. Select the Project ID. (Click the arrow to the right to search. In the projects search, if you have your fund code, click the Search by Query arrow and select By Account#.)
    5. Click Save.
  3. Click Add by Group (not Add New).
    1. Select the PACE Services.
    2. Click Save.
    3. Click Submit for Review. (When complete, you will see the message Operation Successful.)
  4. Copy, or make a note of, the generated REQ-00000##### number. You will need this to Request PACE Services from the PACE Team. 

Notes

  • The PI and a Financial Manager are automatically created in CoreResearch@Duke as assigned in SAP, Duke’s accounting system.
  • To see the roles assigned to you, log in to CoreResearch@Duke, and look at the bottom righthand side of the screen.
  • To see your projects, click Manage Projects from the main menu.
  • To return to the main menu, click the word “CoreResearch@Duke” at the top left.
  • To assign a PI Delegate, see: Assign a PI Delegate.
  • There is more help, with screenshots, here: Facility User guide for PACE.
  • Click here to watch a video tutorial that explains and illustrates how to order services through CoreResearch.

Getting Help