I took the training, why don't I have access to OnCore?
Once you have completed the appropriate LMS or in-person training for the role(s) you will be performing, you will need to submit a ServiceNow ticket to request access. The ServiceNow ticket will route to your supervisor for approval prior to your account being created in OnCore.
To request access to OnCore through ServiceNow, click here.
What will I have access to in my role?
You will have access to the areas in OnCore that are relevant for your role. For example, finance will not see subjects; CRC’s will not see finances (unless they serve in an approved dual role).
Administrative roles will have access to data across portfolios to allow for broader reporting. As staff, you will only see the protocols that you are assigned and only the relevant information on those studies.
I received an email providing a link to my OnCore account, but the link has expired. What should I do?
OnCore automatically sends an email when your account is activated, however, the link is only active for a short time. Once the link expires, you will need to log in directly via oncore.duke.edu.
Do I need to take in-person and online courses?
The online Basic Navigation course is required for all roles. Finance training will be done as in-person sessions and scheduled by the School of Medicine finance office as the financial role out continues. All other courses are offered as online modules in the LMS. The online course contains the quiz that is required for OnCore access approval. Instructor lead courses are optional unless you did not pass the online course quiz after three attempts.
When will training occur?
Training courses are available now in the LMS. All required non-finance courses are available as online modules. In-person sessions will be scheduled per the DOCR Training Calendar.
Will there be in-person training?
In-person courses will be offered in small sessions for those staff that wants to have an instructor. The times and dates of the courses are on the DOCR Training Calendar.