SPS Citrix FAQ

I am using Safari and trying to generate form pages, but the resulting PDF files are not appearing on my desktop. What should I do?

A Mozilla-based browser must be used to generate form pages when accessing SPS from Citrix. If you are using Safari, a Java Citrix client launches instead of the native-Macintosh client, and the Java client does not support drive mapping.

I am using a Mozilla-based browser and trying to generate form pages, but the resulting PDF files are not appearing on my desktop. What should I do?

Assuming that the native-Macintosh Citrix client is launching, you may need to follow the steps below to setup/enable drive mapping for your Citrix client:

  1. Launch Citrix ICA Client Editor application. It is usually located in HD:Applications:Citrix ICA Client:Citrix ICA Client Editor, where HD is you local Macintosh hard drive.
  2. In the client editor, press Default Settings... button.
  3. In the Default Settings dialog box, select the Drives and Devices tab.
  4. For the C: drive, map it to HD:Users:username: folder, where username is your username. Check the Enable box, change the Read icon to eyeglasses, and the Write icon to a pencil; neither should be X'd out.
  5. Do the same for the V: drive.
  6. Press the Save button and exit from Citrix ICA Client Editor application.

What do I need to do in order to be able to access SPS from Citrix?

See SPS Citrix Mac OS X Installation.

After successfully generating form pages, I see two files on my desktop; a PDF file and an XFDF file. I selected the XFDF file and was told that the corresponding PDF file could not be found. What should I do?

Answer "Yes" to the informational dialog and a Finder window will appear.  Navigate to your Desktop, and select the PDF file with the same name as the XFDF.