Self-Help and FAQs

How do I add my DukeCard to Apple Wallet on my iPhone and/or Apple Watch?

You can now access your DukeCard right from the Wallet app on your iPhone or Apple Watch! Once set up, you can hold your device near the card reader on our ePrint printers in TSCHE. You can also use it to get into the gym, pay for food and other items with your FLEX funds on main campus, and access other buildings and spaces after hours.*

Adding your DukeCard to Apple Wallet

*Unfortunately, the hospital side has not implemented the new scanners, so you won’t be able to use this feature in the hospital or clinics.

Printing with ePrint

 

Install ePrint (Mac & PC)

Where can I color print?

The closest color printer is in the Medical Center Library. To color print, you must load your Duke FLEX account with funds — you are not able to use normal ePrint funds to color print. To print in color, print to:  ‘ePrint_Color_Campus’

List of Printer Locations

Where is the closest printer to where I am currently?

Click below to view a map of printers near your current location:

Nearby Printers

How to back up your Mac

Nobody wants to lose their data whether it be important school/work documents, or the countless pictures of your cat, dog, or new born baby. We store priceless information on our machines and rely on them to keep our data safe. Anything can happen though, which is why we highly recommend keeping a current backup of everything. Apple’s Time Machine is built in to your Mac and does all the work for you. Follow these simple instructions below to enable Time Machine to keep your data safe:

Time Machine Setup

How to back up your PC

Nobody wants to lose their data whether it be important school/work documents, or the countless pictures of your cat, dog, or new born baby. We store priceless information on our machines and rely on them to keep our data safe. Anything can happen though, which is why we highly recommend keeping a current backup of everything.

We recommend an app called EaseUS ToDo Backup Technician to backup your Windows PC. Download it for free via the link below:

EaseUS ToDo Backup Technician Download

Click the link below and follow the guide to create an automated backup schedule for your external hard drive. Feel free to contact the helpdesk if you need further assistance with this.

EaseUS ToDo Backup Technician Guide

How do I set up/access the Duke Med VPN for off-campus use?

Duke Medicine has its own VPN that is separate from the University VPN system. Any students wishing to access BlueDocs, LMS or patient data systems away from Duke Campus must be connected through the Duke Med VPN in order to do so.

The address for the Duke Med VPN is: dmvpn.duhs.duke.edu

Students can connect via the Cisco AnyConnect app. Download it from Duke OIT by clicking below:

Cisco AnyConnect VPN Client Download

Multi-Factor Authentication (MFA) is required in order to access this service. 

MFA takes security a step beyond just a password and works by authenticating via a user’s cell phone or tablet. Once set up, the user will have installed the Duo Mobile app on their device which can then be used to generate a security key or approve a login request via a push notification. Alternatively, users can have a code sent to them via SMS or receive a call to their phone to authenticate if Duo Mobile is not setup or working properly.

MFA Setup Instructions 

To log in to the Duke Med VPN, enter your NetID and password. Below your NetID and password, you will be prompted for a secondary password/security key. In this box you can do one of the following:

  • Enter a 6-digit number generated via the Duo Mobile app
  • Type “push” – this will send a push notification to your device – which you must approve via the Duo Mobile app.
  • Type “sms” – this will send a code to your device which you can type in
  • Type “phone” – you will then receive a phone call to grant access

Once you have completed this, you should be connected to the Duke Med VPN (a green padlock icon will appear on the Cisco AnyConnect icon).

How do I set up VPN on my iPad or smartphone/How do I access BlueDocs on my mobile device OFF CAMPUS?

If you are off campus and want to access BlueDocs on your mobile devices, we recommend you enroll your phone and/or iPad into Duke's Mobile Device Management (MDM) system. The Tunnel app is installed during enrollment which acts as a VPN client and allows you to access BlueDocs once you are connected.

For devices that are not enrolled, follow the instructions in the video below to configure VPN access on your mobile device:

What is Multi-Factor Authentication and how do I set it up?

MFA takes security a step beyond just a password and works by authenticating via a user’s cell phone or tablet. Once set up, the user will have installed the Duo Mobile app on their device which can then be used to generate a security key or approve a login request via a push notification. Users can also have a code sent to them via SMS or receive a call to their phone to authenticate if Duo Mobile is not setup or working properly.

Click below to learn more and enroll in MFA:

MFA Setup Instructions 

With the help of the Duo Mobile app (free from your mobile app store), this 30 second video demonstrates how easy it is to use multi-factor authentication on many duke.edu sites:

How do I set up Epic/Maestro Care on my Mac or PC

The video below demonstrates how to create a shortcut for Epic/Maestro Care.  Creating this shortcut makes it accessible with a single click rather than having to use a browser each time you need to access it.

PC users: follow the same process in the Windows environment – the Maestro Care shortcut will be added to the Start menu and can be pinned to the taskbar for one-click access.

UPDATE: CITRIX RECEIVER IS NOW CITRIX WORKSPACE! Download Citrix Workspace for Mac or PC, then follow the same instructions outlined in the video below. When prompted for Duke or DukeAnon, select Duke. Click below to download:

Citrix Workspace for Mac

Citrix Workspace for PC

How do I set up Epic/Maestro Care on my iPad/iPhone/Android?

To configure your device for mobile Epic access from your smartphone or tablet, you must first enroll the device in Duke’s Mobile Device Management (MDM) system. Instructions for enrollment can be found below:

Duke MDM Enrollment 

AFTER ENROLLMENT, PLEASE CHECK THE FOLLOWING SETTINGS TO PREVENT FUTURE DATA SYNCING ISSUES:

Navigate to Settings > Passwords & Accounts > Exchange ActiveSync

*We recommend turning OFF Reminders, Notes, and Calendars as these data categories should already be syncing with your personal iCloud or Gmail account.

Navigate to Settings > Contacts

*Make sure that the Default account is set to iCloud.

CONTINUE TO SET UP EPIC ACCESS:

  • The Tunnel app should automatically install along with many other applications and bookmarks.
  1. Open the ‘DH App Store’ and download Haiku if you are using iPhone or Android. Download Canto if you are using an iPad or Android tablet (Canto is optimized for larger screens).
  2. Once installed, it may take some time to properly configure itself. When you open Haiku or Canto, you should see two things that should indicate proper configuration:

The top of the app should read ‘Duke Maestro Care’

A VPN box should appear in the status bar next to the time at the very top of your device

  1. Continue to log in with your Duke NetID and password.

If you do not see the above indicators:

  1. Ensure both Haiku or Canto AND Tunnel are both installed
  2. Try opening the Tunnel app and tapping continue or accepting any prompts on launch
  3. Force quit Haiku/Canto and try again
  4. Turn your device off and back on, then retry the steps listed above
  5. Contact the helpdesk for further assistance