Request Support

How to submit a ticket to MedEdIT support staff

Step 1: Click the link above (duke.service-now.com) and sign in with your Duke NetID and password
Step 3: Click on 'Create a New Request' or 'Create a New Incident' in the left hand navigation
Step 4: Fill out your information in the fields and click submit.*​
*Note: Under "Select the group for your incident/request", be sure to select "Duke University" and then select "MedEdIT Help Desk" from the drop down menu.

Selecting the MEDEDIT Help Desk from drop down menu. 

Contact the Helpdesk

Walk-in, email, and phone support is available Monday - Friday, 8:00am - 5:00pm!

MD, MBS, & PATH Student Helpdesk

Phone: 919.668.6212

Email: mededit_helpdesk@duke.edu

 

DPT Student Helpdesk

Phone: 919.660.0227

Email: eric.nails@duke.edu