Support and Well-Being Resources

Tuesday, June 9, 2020

The Office of Physician-Scientist Development takes the safety and well-being of our faculty, trainees, students and staff very seriously.  The following is an overview of resources to educate people about institutional racism and anti-racism, help individuals and groups combat institutional racism, as well as provide self-care resources available to employees, students and their families.



Anti-Racism Resources:

The Office of Diversity & Inclusion in the Duke University School of Medicine is committed to developing and implementing  a culture of inclusion in which students, faculty and staff from diverse talent pools experience a genuine sense of belonging, engagement and achievement.

Resources for Institutional Efforts

Resources for Understanding and Engaging in Anti-Racism Work and Practicing Solidarity

Resources for Black, Indigenous and People of Color (BIPOC) to Engage in Self-Care

Duke-Led or Duke-Centric Resources

Duke Emotional Support and Well-Being Resources

 Duke Telephone Emotional Support & Well-Being Line - 919-681-1631

  • This free telephone service is staffed by a team of advanced clinical psychology interns, social workers, and Duke psychology faculty. It is available from 8 am to 11 pm (Monday to Friday) and 8 am to 8 pm (Saturday and Sunday).
  • This service offers confidential support and resources, including linkage to other clinical services, including Duke Personal Assistance Services (PAS) and/or appointments with a team of psychologists, psychiatrists, and/or social workers who are available at Duke or in the community. 
  • Individuals may call and talk with a healthcare professional who has experience as a supportive and compassionate listener. Practical resources to support you and your family are also available.
  • This is not a clinical service and does not offer fitness for duty evaluations. The content of the calls will be confidential and there is no documentation in a caller’s medical record. In the event that a caller reports an acute safety concern, the team member will need to share information to connect the caller with the support to ensure safety.

Duke Personal Assistance Service (PAS)

  • Telephone and video sessions are easy to access through a smartphone, tablet or laptop. For an appointment, visit or call the PAS office at 919-416-1727.

Duke Psychiatry & Behavioral Sciences Behavioral Health Assessment & Treatment Service

  • Urgent and routine appointments are available for individuals who are seeking support related to stress management, coping resources, and behavioral health concerns. Clinicians in the Department are also continuing to provide ongoing medication management, therapy, and assessment via telehealth.
  • Telephone and video visits are available between 8 am and 5 pm Monday through Friday as well some limited in-person urgent evaluations. Extended hours (evenings, weekends) will also be available effective the week of 4/13.
  • Please call 919-681-1631 to schedule an appointment. For more information:

Duke Peer Support, Mindfulness, and Educational Virtual Groups

  •  Our team is available to facilitate group discussions related to a range of topics, including peer support group discussions, mindfulness groups, and specific educational groups that will address a topic or curriculum, such as psychological first aid. 
  •  For some group programs, trainees will need to register in advance using a Qualtrics link so that the group size is limited, whereas other groups will be open meetings that anyone is welcome to join.
  • Evening and weekend groups are available for the broad GME community and particular groups are available for subgroups of trainees by request.
  • Groups are available for individual programs and/or for a subset of trainees from an individual program. For more information, email Paulina Ruiz at

General Helplines and Resources for Mental Health Support, Wellness, and Mindfulness

The Disaster Distress Helpline provides 24/7/365 crisis counseling and support for anyone in the U.S. experiencing distress or other behavioral health concerns related to any natural or human-caused disaster, including public health emergencies. The network of independently-operated crisis centers around the US provides psychological first aid, emotional support, crisis assessment and intervention, and referrals to local/state behavioral health services for follow-up care & support.b

  • Call 1-800-985-5990 or text of “TalkWithUs” to 66746.
  • Spanish speakers can call the hotline and press “2” for 24/7 bilingual support or text “Hablanos” for Spanish to 66746.
  • Deaf/Hard of Hearing - TTY 1-800-846-8517 or can text “TalkWithUs” to 66746.
  • Callers to the hotline can connect with counselors in 100+ languages via 3rd party interpretation services; to connect with a counselor in one’s primary language, indicate preferred language to the responding counselor and they will connect to a live interpreter.

The HopeLine offers help and hope to those suffering from isolation and loneliness whether or not related to coronavirus.

  • Call 1-866-578-4673 or 1-866-578-HOPE from 9am to 9pm for social isolation support.
  • Separately, the HopeLine offers crisis services 24/7, call or text 919-231-4252 or 1-877-235-4525.

The National Alliance on Mental Illness (NAMI) HelpLine is a nationwide peer-support service providing information, resource referrals and support to people living with a mental health conditions, their family members and caregivers, mental health providers and the public.

  • Call 1-800-950-6264, Monday-Friday, 10:00am to 6:00pm EST
  • Or text 919-999-6527, Monday-Friday, 8:30am to 5pm EST
  •  Outside of business hours, text NAMI to 741-741 for crisis services available 24/7

NAMI has also complied resources around information for COVID-19 as well as practical ways to help with stress during this crisis: